Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and CyBlore IT Solutions ("Company," "we," "our," or "us") regarding your access to and use of our website, products, and services (collectively, the "Services").

BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.

2. Eligibility

You must be:

• At least 18 years of age or the age of majority in your jurisdiction
• Capable of forming a binding contract under applicable law
• Not prohibited from using our Services under Indian law

By using our Services, you represent and warrant that you meet these eligibility requirements.

3. Services Description

CyBlore IT Solutions provides:

• Custom software development services
• SaaS products and platforms
• Cloud infrastructure and DevOps consulting
• IT training and managed support services
• Mobile and web application development

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

4. User Accounts

4.1 Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4.2 Account Termination

We may suspend or terminate your account at our discretion for violation of these Terms, fraudulent activity, or other legitimate reasons.

5. Acceptable Use Policy

You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt unauthorized access to our systems
• Interfere with or disrupt our Services
• Engage in fraudulent or deceptive practices
• Harvest or collect user data without consent
• Use our Services for illegal or unauthorized purposes
• Reverse engineer, decompile, or disassemble our software
• Resell or redistribute our Services without authorization

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, software, code, and documentation, are owned by CyBlore IT Solutions and protected by Indian and international copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for their intended purpose. This license does not include any right to:

• Use our trademarks, logos, or brand materials
• Reproduce, modify, or create derivative works
• Distribute, sell, or sublicense our Services
• Remove or alter any copyright or proprietary notices

6.3 Client Materials

For custom development projects, ownership of deliverables will be specified in separate project agreements. Unless otherwise agreed, all custom code and deliverables become your property upon full payment.

7. Payment Terms

7.1 Fees

You agree to pay all fees associated with your use of our Services. Fees are stated in Indian Rupees (INR) unless otherwise specified.

7.2 Payment Methods

We accept payments via:

• Bank transfer (NEFT/RTGS/IMPS)
• Credit/Debit cards
• UPI and digital wallets
• Wire transfers for international clients

7.3 Invoicing and GST

All fees are subject to applicable Goods and Services Tax (GST) and other Indian taxes. Invoices will be issued in compliance with GST regulations.

7.4 Late Payments

Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by law. We may suspend Services for overdue accounts.

7.5 Refund Policy

Refunds are handled on a case-by-case basis and detailed in service-specific agreements. Generally, payments for completed work or SaaS subscriptions are non-refundable.

8. Service Level and Availability

We strive to provide reliable Services but do not guarantee uninterrupted or error-free operation. We may perform maintenance that temporarily affects availability. Service Level Agreements (SLAs) for specific products are detailed in separate agreements.

9. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using our Services, you consent to such processing and warrant that all data you provide is accurate.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of business. This obligation survives termination of Services.

11. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of non-infringement
• Warranties regarding accuracy, reliability, or completeness
• Warranties of uninterrupted or error-free operation

We do not warrant that our Services will meet your requirements or that defects will be corrected.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CYBLORE IT SOLUTIONS SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from use or inability to use our Services
• Damages resulting from unauthorized access to your data
• Damages from third-party content or services

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM, OR INR 50,000, WHICHEVER IS LESS.

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless CyBlore IT Solutions, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Your violation of these Terms
• Your violation of any law or third-party rights
• Your use or misuse of our Services
• Any content you provide or actions you take

14. Termination

14.1 By You

You may terminate your account at any time by contacting us. Paid services will continue until the end of the current billing period.

14.2 By Us

We may terminate or suspend your access immediately for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Conduct harmful to our business or other users

14.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately. Provisions regarding intellectual property, disclaimers, indemnification, and dispute resolution survive termination.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

15.2 Arbitration

Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiations. If unsuccessful, disputes may be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996.

15.3 Exceptions

Either party may seek injunctive relief in court for intellectual property violations or confidentiality breaches without prior arbitration.

16. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or technical failures.

17. Export Control

You agree to comply with all applicable export control laws and regulations. You shall not export, re-export, or transfer our Services or technology to prohibited countries or individuals.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last updated" date. Your continued use after modifications constitutes acceptance of the new Terms.

For material changes, we will provide reasonable notice via email or prominent website notification.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, along with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and CyBlore IT Solutions regarding our Services.

21. Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms to any successor or affiliate without restriction.

22. Waiver

Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

23. Contact Information

For questions about these Terms of Service, contact us: